How can we help?
Answers to the common questions. Still stuck? Email [email protected] — a human reads it.
Getting started
How do I make my first clips?
Paste a YouTube link or upload a file on the dashboard and hit Get Clips. The AI transcribes, scores the best moments, reframes to 9:16 and renders captioned clips you can edit or download.
Is there a free plan?
Yes — 3 free videos to start, no card. The editor, captions and scheduling are all included.
Clipping & editor
Can I edit what the AI picks?
Yes. Cut by clicking words in the transcript, restyle captions (9 presets, per-word highlight, size/position), add per-line Zoom / Text / B-roll, then Save & Compile to re-render on our servers. Undo/redo and version history are built in.
Can I add background music or a hook?
Yes — the editor's Audio & hook panel adds a built-in music bed under the voice and a meme-hook intro card.
Publishing & scheduling
How do I autopost?
Connect your accounts on the Connected accounts page, then schedule clips on the calendar. AI writes per-platform titles, descriptions and hashtags; each post publishes at its time. Nothing goes out without an account you connected and a schedule you approved.
Which platforms are supported?
TikTok, YouTube Shorts and Instagram Reels.
Billing & credits
How do credits work?
One credit clips a video up to 20 minutes — clipping, captions and rendering included. Unused credits roll over for two months on paid plans. See every credit in / out under Credit usage.
Can I cancel anytime?
Yes. Manage or cancel your plan from My subscriptions → the billing portal.
Earn with ClipEmber
How does Clip Rewards work?
Creators post campaigns with a budget and a rate per 1,000 views; clippers join, post and earn for the views they drive. Set your PayPal in Account settings to get paid.
How does the referral program work?
Share your link — when a friend subscribes, you get 15 video credits automatically, tracked in your dashboard.
Looking for the API? See the developer docs.